Privacy Policy
Last updated: February 9, 2026
At SCL Essentials, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
1. Information We Collect
When you visit our website or place an order, we may collect the following types of information:
• Personal Information: Name, email address, phone number, shipping and billing address.
• Payment Information: Credit card details are processed securely through our third-party payment processor and are never stored on our servers.
• Usage Data: Pages visited, time spent on site, browser type, device information, and referring URLs.
• Cookies & Tracking: We use cookies and similar technologies to enhance your browsing experience and analyse site traffic.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To process and fulfil your orders, including shipping and handling returns.
• To communicate with you regarding your order status, enquiries, or promotional offers (with your consent).
• To improve our website, products, and customer service.
• To detect and prevent fraud or unauthorised activity.
• To comply with legal obligations and enforce our terms.
3. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share data with trusted third parties solely for:
• Payment Processing: Secure transaction handling via PCI-compliant payment gateways.
• Shipping Partners: To deliver your orders accurately and on time.
• Analytics Providers: Aggregated, anonymised data to help us understand site performance.
• Legal Compliance: When required by law, regulation, or legal process.
4. Data Security
We implement industry-standard security measures to protect your personal data, including SSL/TLS encryption for all data transmissions, secure server infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
• Access, correct, or delete your personal data.
• Withdraw consent for marketing communications at any time.
• Request a copy of the data we hold about you.
• Lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact us at privacy@sclessentials.com.
6. Cookies
Our website uses cookies to remember your preferences, maintain your session, and gather analytics. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.
We use the following types of cookies:
• Essential Cookies: Required for site operation (e.g., shopping cart).
• Analytics Cookies: Help us understand how visitors interact with our site.
• Marketing Cookies: Used to deliver relevant advertisements (only with consent).
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.
8. Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.
9. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order-related data is typically retained for 7 years for tax and accounting purposes.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about these Terms of Service, please contact us at: privacy@sclessentials.com
SCL Software Limited
Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong